Course Catalog: Cisco

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• AAUCMF: Advanced Administration of Unified Communications Manager and Features v. 12.5

  5 Days
  Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting.
  From $4,295.00
  1 available classes

• ACCXSL: Advanced Contact Center Express Scripting Labs

  5 Days
  Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements.
  From $4,195.00
  1 available classes

• Administering Cisco Unified Communications Manager and Unity Connection

  5 days
  Administering Cisco Unified Communications Manager (ACUCM) v12.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System.
  From $4,295.00
  6 available classes

• BGP: Configuring BGP on Cisco Routers 4.0

  5 Days
  Configuring BGP on Cisco Routers (BGP) v4.0 provides students with in-depth knowledge of Border Gateway Protocol (BGP), the routing protocol that is one of the foundations of the Internet and New World technologies such as Multiprotocol Label Switching (MPLS).
  From $3,995.00
  1 available classes

• CBROPS: Understanding Cisco Cybersecurity Operations Fundamentals

  5 Days
  The Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) v1.0 course teaches you security concepts, common network and application operations and attacks, and the types of data needed to investigate security incidents. This course teaches you how to monitor alerts and breaches, and how to understand and follow established procedures for response to alerts converted to incidents.
  From $4,295.00
  1 available classes

• CCEA: Administering Cisco Contact Center Enterprise

  4 Days
  The Administering Cisco Contact Center Enterprise is a 4-day course presented to CCE Administration personnel involved with ’Day 2’ support of a CCE solution deployment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound CCE environment.
  From $3,595.00
  2 available classes

• CCEAA: Cisco Contact Center Enterprise Advanced Administration

  3 Days
  This course is intended for those performing advanced administration of the CCE solution, or who may be responsible for Tier 2 support. The overall goal of this course is to learn advanced administration tasks associated with the CCE solution through a deeper exposure of the technical operational requirements and the tools used to configure and ensure CCE solution functionality. CCEF and CCEA or equivalent knowledge are prerequisites for this course.
  From $2,795.00
  2 available classes

• CCECE: Implementing Cisco Contact Center Chat & Email

  4 Days
  In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Packaged Contact Center environment. The course covers the details needed to prepare both CCE and ECE environments for the integration and configuration steps required to do the actual integration.
  From $3,595.00
  1 available classes

• CCEF: Understanding Cisco Contact Center Foundations

  1 Day
  This course is an architectural overview of the CCE Solution components and deployment models. The course is intended for all Admin and Deployment audiences as well as Management and Executives in order to understand the business application of the CCE solution.
  From $995.00
  2 available classes

• CCEI: Implementing Cisco Contact Center Enterprise

  3 Days
  The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models.
  From $2,695.00
  1 available classes

• CCER: Reporting Cisco Contact Center Enterprise

  2 Days
  This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.
  From $1,795.00
  2 available classes

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