Course Catalog: Cisco

Our open-enrollment courses are delivered remotely in real-time by our experienced staff for a convenient and high-value experience. For those who may prefer to attend at our Exton office, Springhouse will re-activate classroom training as soon as the COVID-19 guidelines are lifted. 

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  • ICCE: Integrating Cisco Enterprise Chat & Email with UCCE

    4 Days
    In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Enterprise Contact Center environment.
    $4,795.00 list price
  • SCOR: Implementing and Operating Cisco Security Core Technologies

    5 Days
    The Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 course helps you prepare for the Cisco© CCNP© Security and CCIE© Security certifications and for senior-level security roles.
    $4,695.00 list price
  • AAUCMF: Advanced Administration of Unified Communications Manager and Features

    5 Days
    Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting.
    $3,995.00 list price
  • ACCXSL: Advanced Contact Center Express Scripting Labs

    5 Days
    Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements.
    $4,195.00 list price
  • ACUCM w/ AUC: Administering Cisco Unified Communications Manager and Unity Connection

    5 Days
    Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System.
    $3,995.00 list price
  • ACUIC: Administering Cisco Unified Intelligence Center

    3 days
    Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. This course takes the place of DUIC and covers all of the certification requirements of DUIC while adding additional content you can only get at SLI.
    $3,595.00 list price
  • APCCE: Administering Packaged Contact Center Enterprise

    5 Days
    Administering Packaged Contact Center Enterprise (APCCE) provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components.
    $4,195.00 list price
  • AUCCE 1: Administering Unified Contact Center Enterprise with CVP Part 1

    5 days
    Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.
    $4,195.00 list price
  • AUCCE 2: Administering Unified Contact Center Enterprise with CVP Part 2

    5 Days
    Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.
    $4,195.00 list price
  • BGP: Configuring BGP on Cisco Routers

    5 Days
    Configuring BGP on Cisco Routers (BGP) v4.0 provides students with in-depth knowledge of Border Gateway Protocol (BGP), the routing protocol that is one of the foundations of the Internet and New World technologies such as Multiprotocol Label Switching (MPLS).
    $3,995.00 list price
  • CCEFIN: Finesse Operations for Cisco Contact Center

    3 Days
    This 3-day course is a hands on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop for agents and supervisors using the built in functions of the Cisco Finesse Administrative interface. Beyond that you will learn and implement how to deploy and use custom 3rd party or in house gadgets to make the Cisco Finesse exactly what you need.
    $3,299.00 list price

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