Course Catalog: Cisco

Our open-enrollment courses are delivered remotely in real-time by our experienced staff for a convenient and high-value experience. For those who prefer in-person training, Springhouse offers private onsite deliveries for corporate clients and seat-side learning for individuals. To discuss your training needs, Contact Us online or call 610-321-3500.

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  • CCEF: Understanding Cisco Contact Center Foundations

    1 Day
    This course is an architectural overview of the CCE Solution components and deployment models. The course is intended for all Admin and Deployment audiences as well as Management and Executives in order to understand the business application of the CCE solution.
    From $895.00
  • CCEFIN: Finesse Operations for Cisco Contact Center

    3 Days
    This 3-day course is a hands on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop for agents and supervisors using the built in functions of the Cisco Finesse Administrative interface. Beyond that you will learn and implement how to deploy and use custom 3rd party or in house gadgets to make the Cisco Finesse exactly what you need.
    From $3,299.00
  • CCEI: Implementing Cisco Contact Center Enterprise

    3 Days
    The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models.
    From $2,695.00
  • CCER: Reporting Cisco Contact Center Enterprise

    2 Days
    This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.
    From $1,795.00
  • CCET: Troubleshooting Cisco Contact Center Enterprise

    2 Days
    This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify and diagnose common deployment issues so that support personnel can then select optimal methods to resolve those issues.
    From $1,795.00
  • CCNA: Implementing and Administering Cisco Solutions

    5 Days
    The Implementing and Administering Cisco Solutions (CCNA) v1.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture and hands-on labs, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. Please note, this class runs extended hours!
    From $4,195.00
  • CEH: Certified Ethical Hacker

    5 Days
    Training in Ethical Hacking provides professionals with the expertise and insight necessary to prepare for and react to malicious intrusion.
    From $2,995.00
  • CISM: Certified Information Security Manager Prep Course

    5 Days
    Obtaining an ISACA CISM certification provides executive management with assurance that those earning the certification have the required experience and knowledge to provide effective security management and consulting services. Individuals earning the CISM certification become part of an elite peer network, attaining a unique and respected credential.
    From $2,195.00
  • CLACCM: Implementing Cisco Advanced Call Control and Mobility Services

    5 days
    The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services. You will learn how to use Cisco© Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution.
    From $4,195.00
  • CLCEI: Implementing Cisco Collaboration Cloud and Edge Solutions

    The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge about Cisco® Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features.
    From $4,195.00
  • CLCNF: Implementing Cisco Collaboration Conferencing

    5 Days
    The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco© on-premises conferencing architecture and solutions. You will gain knowledge and skills to design and implement common conferencing deployment scenarios of Cisco Meeting Server, its integration with call control features such as Cisco Unified Communications Manager and Cisco Expressway, and other Cisco collaboration conferencing devices.
    From $4,500.00

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