55011 The ITIL Foundation Certificate in IT Service Management
This 3-day (19 contact hour) instructor-led course provides students with the knowledge of ITIL terminology, structure and basic concepts and comprehension of core principles of ITIL practices for service management required to sit for the for ITIL Foundation certificate in IT Service Management certification examination.
ITIL 4 Foundation Certification Course with Exam
ITIL® 4brings ITIL up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
This workshop is a high level overview of ITIL® concepts, and vocabulary across the service lifecycle. The course goal is to promote awareness, seek buy-in and introduce a shared vocabulary.