Course Catalog: IT Service Management

Our open-enrollment courses are delivered remotely in real-time by our experienced staff for a convenient and high-value experience. For those who prefer in-person training, Springhouse offers private onsite deliveries for corporate clients and seat-side learning for individuals. To discuss your training needs, Contact Us online or call 610-321-3500.

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  • 55011 The ITIL Foundation Certificate in IT Service Management

    5 Days
    This 3-day (19 contact hour) instructor-led course provides students with the knowledge of ITIL terminology, structure and basic concepts and comprehension of core principles of ITIL practices for service management required to sit for the for ITIL Foundation certificate in IT Service Management certification examination.
    From $2,995.00
  • ITIL 4 Foundation Certification Course with Exam

    3 Days
    This instructor-led course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management. ITIL 4 retains the best of ITIL v3, and the core elements remain intact. The new content allows modern and emerging practices (Agile, Lean, DevOps) to be discussed alongside best practices.
    • PMI PDU Points: 16
    From $1,595.00
  • ITIL Overview

    1/2 Day
    This workshop is a high level overview of ITIL® concepts, and vocabulary across the service lifecycle. The course goal is to promote awareness, seek buy-in and introduce a shared vocabulary.
    From $199.00
  • Why ITIL4 and Why Now?

    1 Hour
    ITIL 4 can guide you in creating value for you and your customers in today’s challenging digital age.
    Free

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