CVPDS Part 2: CVP Development and Scripting

Planning Information

The duration of this course is 5 Days. The list price is $4,250.00.

Description

The new CVPD Scripting Part 2 class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Intended Audience

CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments.  This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.

At Completion

  • RESTful Web Service (WS) Interface 
  • Parse XML from a WS with XPath
  • Parse JSON with JsonPath
  • SOAP WSDL Web Services
  • SQL DB – Multiple Rows, Stored Procedures
  • JavaScript in Call Studio for String and Math functions; Date Validations and Creating Date-Time Variables
  • (New) Local Variables
  • Enhanced Event Handling
  • Subflows as Subroutines 
  • Multiple Apps – Subdialogs, App Transfer
  • Write Comprehensive Nuance Speech Reco Studio Scripts with Grammars, Confidence, Nbest, Global Commands

Prerequisites

CVPD Part 1 or Experience Using Call Studio

Materials

This class includes a 365 Day neXT Learning Membership that includes access to a video reference library for the entire technology stack and online discussion forums. 

Course Outline

Module 1: JavaScript:  Add an incredible amount of functionality that was not formerly available: 

  • String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
  • Math functions: round, floor, ceiling, truncate, random numbers, etc.)
  • Date functions: date or time arithmetic, validate dates, create formatted date/time variables

Module 2: REST Web Service calls and XML: Learn to work with RESTful web services

  • Testing RESTful web service interface in a Web Browser using Rest Client Extension
  • Learn XPath syntax to parse XML response and using free online tools
  • How to use the Studio REST Client Element  and to parse XML responses in Studio    
  • Fetchtimeout and Fetchaudio review    

Module 3: REST Web Service calls and JSON: 

  • Learn JSON syntax, how to parse JSON responses, and test using free online tools    
  • Use the Studio Rest Client element and  JavaScript in Studio to parse JSON results    

Module 4: SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services

  • SOAPUI to test web service connection outside of Studio  
  • Using the Studio Web Services Element

Module 5: Database: Use the SQL Database element in Studio

  • Select data and execute stored procedures on a SQL-based database
  • Select multiple rows into XML and parse the result     
  • Event Handling to catch exceptions and switch to backup database

Module 6: Modularization and Multiple applications

  • SubFlows – Subroutines (or ‘functions) for reusability and readability       
  • Subdialogs – Calling another Studio application as a subroutine 
  • Application Transfers – Go to another Studio application without returning

Module 7: Event Handling: Adding event handling globally, in subflows, or element-level

  • LastException variable    
  • Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
  • Creating an Error Element to catch any unhandled exceptions     
  • Use Cisco Log Parser Tool

Module 8: Speech Recognition: Working with Nuance Speech Recognition

  • Understanding grammars: builtin, inline, external
  • Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
  • Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
  • Work with multiple results (N-Best list) Global Commands (HotLinks)

This course is also available for private training. Please contact us to learn more.
Register your interest now



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