Planning Information
The duration of this course is 3 Days.
Classes are priced from $1,695.00. See individual sessions for details.
Description
This instructor-led course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management. ITIL® 4 retains the best of ITIL® v3, and the core elements remain intact. The new content allows modern and emerging practices (Agile, Lean, DevOps) to be discussed alongside best practices.
ITIL 4 takes you through an evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Intended Audience
ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services:
- Individuals at the start of their journey in service management
- ITSM managers and aspiring ITSM managers
- Individuals working in other parts of IT (digital, product, development) with a strong interface to service delivery
- Existing ITIL qualification holders wishing to update their knowledge
At Completion
The learning objectives of ITIL 4 Foundation include an understanding of:
- Key concepts of service management
- How value creation is enabled through services
- The ITIL service value system
- The ITIL service value chain
- The four dimensions of service management
- ITIL practices
- The ITIL guiding principles
Prerequisites
- Complete pre-class reading assignment
- Familiarity with IT and IT services is recommended.
Exams & Certifications
Learners earn their ITIL Foundation certificate in IT Service Management by achieving a passing score (65%) on a 60 minute, 40 question examination.
Materials
- Digital or hardcopy learner manual (excellent post-class reference)
- Sample documents and templates
- The ITIL Lifecycle Reference Card
- Personal Action Plan
- Memory exercises, study aids, and sample exams
- Instructor-led education and exercise facilitation
- GAME ON! An Interactive Learning Experience®
- Participation in Living the Lifecycle exercises including I am the Incident®
- In-class exam preparation
- Exam Voucher
To request private training or future dates, call 610-321-3500 or
Register your interest now
