Scheduled Courses

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management.

New to the Scaled Agile Framework®? Leading SAFe® offers you an introduction to the foundations of SAFe, and provides the principles and practices to drive your Lean-Agile transformation with confidence. Learn how to initiate and lead a successful Lean-Agile SAFe® transformation as a SAFe® 6.0 Program Consultant (SPC).

In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies.

This course builds upon the foundational knowledge presented in the Microsoft Excel- Part 1 course and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence.

The Professional Scrum Master™ (PSM) course is typically a 2-day course where students learn how to use Scrum to optimize value, productivity and the total cost of product ownership. Tools are provided to enable students to relate to behavioral shifts, work with people and teams, coach and facilitate techniques, and address the organization.

VBA (Visual Basic for Applications) enables you to enhance and extend the capabilities of Microsoft® Excel® and other applications in the Microsoft® Office application suite.

As technology progresses and becomes more interwoven with our businesses and lives, more and more data is collected about business and personal activities.

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models.

The Implementing and Administering Cisco Solutions (CCNA) v1.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture and hands-on labs, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. Please note, this class runs extended hours!

CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes.

Our Introduction to Python course is designed to take complete beginners or experienced developers up to speed on Python’s capabilities, setting up students for success in using Python for their specific field of expertise.

This course discusses the Cisco Identity Services Engine, an identity and access control policy platform that provides a single policy plane across the entire organization, combining multiple services, including authentication, authorization, and accounting (AAA), posture, profiling, device on-boarding, and guest management, into a single context-aware identity-based platform.