The “Customer Experience” competency outlines the what, why and how behind creating a customer-centric culture and the skills necessary to effectively manage sensitive situations. When customers have a good experience, they are more likely to trust, revisit, and recommend the organization or internal team.
Filter by category
-
Cultivate Engaged Customer Relationships
2 HoursLearn the what, why, and how behind creating a customer-centric culture. (Priced per workshop; maximum of twenty participants.)From $2,250.00 -
Support Challenging Customers
2 HoursLearn the skills necessary to effectively manage sensitive situations in person and on the phone. (Priced per workshop; maximum of twenty participants.)From $2,250.00