Course Catalog: Customer Experience

The “Customer Experience” competency outlines the what, why and how behind creating a customer-centric culture and the skills necessary to effectively manage sensitive situations. When customers have a good experience, they are more likely to trust, revisit, and recommend the organization or internal team.

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• Cultivate Engaged Customer Relationships

  2 Hours
  Learn the what, why, and how behind creating a customer-centric culture. (Priced per workshop; maximum of twenty participants.)
  From $2,250.00
  Register interest

• Support Challenging Customers

  2 Hours
  Learn the skills necessary to effectively manage sensitive situations in person and on the phone. (Priced per workshop; maximum of twenty participants.)
  From $2,250.00
  Register interest

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