The Cycle of Conflict

Planning Information

The duration of this course is 2 Hours.
Classes are priced from $2,250.00. See individual sessions for details.


Description

This workshop focuses on effective strategies for coping with conflict; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life. (Priced per workshop; maximum of twenty participants.)

As a standard, the 2-hour professional development workshop includes:

  • A range of 1-3 skills learned
  • 1-3 tools covered
  • One group exercise
  • Distributed Learning (pre/post work)

Available value-add supplements include:

  • Job-Aid/Hand-Out
  • Additional Post Work
  • Workshop Summary with facilitator insights
  • Access to workshop recording for up to 14 Days

 A Masterclass includes all of the above plus:

  • Industry Specific Experience
  • Access to workshop recording for up to 30 Days (vs. 14)
  • Small Group Work (three additional 60 minute role-play/deep dive sessions for small groups)

 


At Completion

Following this workshop, participants will know how to:

  • Use knowledge of conflict dynamics to prevent disagreements from escalating, and conflicts from deepening
  • Speak and listen intelligently in conflict situation to improve interpersonal and business outcomes

Course Outline

Causes of Conflict

  • Values Conflict
  • Responsive vs Resistant Way
  • Separating Person from Behavior

Conflict Analysis

  • Questions to Analyze Conflict
  • Diagnose Conflict
  • Resolution Checklist

Prepare to Respond to Conflict

  • Turn Debate into Dialogue
  • Listen, Inquire, Paraphrase, Recommend
  • Conflict Resolution Plan

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