Planning Information
The duration of this course is 2 Hours.
Classes are priced from $2,250.00. See individual sessions for details.
Description
This workshop focuses on effective strategies for coping with conflict; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life. (Priced per workshop; maximum of twenty participants.)
As a standard, the 2-hour professional development workshop includes:
- A range of 1-3 skills learned
- 1-3 tools covered
- One group exercise
- Distributed Learning (pre/post work)
Available value-add supplements include:
- Job-Aid/Hand-Out
- Additional Post Work
- Workshop Summary with facilitator insights
- Access to workshop recording for up to 14 Days
A Masterclass includes all of the above plus:
- Industry Specific Experience
- Access to workshop recording for up to 30 Days (vs. 14)
- Small Group Work (three additional 60 minute role-play/deep dive sessions for small groups)
At Completion
Following this workshop, participants will know how to:
- Use knowledge of conflict dynamics to prevent disagreements from escalating, and conflicts from deepening
- Speak and listen intelligently in conflict situation to improve interpersonal and business outcomes
Course Outline
Causes of Conflict
- Values Conflict
- Responsive vs Resistant Way
- Separating Person from Behavior
Conflict Analysis
- Questions to Analyze Conflict
- Diagnose Conflict
- Resolution Checklist
Prepare to Respond to Conflict
- Turn Debate into Dialogue
- Listen, Inquire, Paraphrase, Recommend
- Conflict Resolution Plan
To request private training or future dates, call 610-321-3500 or
Register your interest now
