Solve Conflict Through Communication


Planning Information

The duration of this course is 2 Hours.
Classes are priced from $2,250.00. See individual sessions for details.


Description

In today’s unpredictable and challenging business environment, employees must build successful work relationships and interact with people in a positive way in order to achieve their company’s organizational goals. In this workshop, we explore and leverage basic competencies that are critical to solid work relationships and career success. (Priced per workshop; maximum of twenty participants.)

As a standard, the 2-hour professional development workshop includes:

  • A range of 1-3 skills learned
  • 1-3 tools covered
  • One group exercise
  • Distributed Learning (pre/post work)

Available value-add supplements include:

  • Job-Aid/Hand-Out
  • Additional Post Work
  • Workshop Summary with facilitator insights
  • Access to workshop recording for up to 14 Days

A Masterclass includes all the above plus:

  • Industry Specific Experience
  • Access to workshop recording for up to 30 Days (vs. 14)
  • Small Group Work (three additional 60-minute role-play/deep dive sessions for small groups)

Intended Audience

Anyone who wants to increase their influence and optimize the performance of their operational and cross-functional teams will benefit from this workshop.

Workshop is capped at 20 attendees.


At Completion

  • Use advanced relational communication skills to better uncover and understand others’ needs
  • Address conflict assertively and professionally to keep the relationship intact

Course Outline

Relational Communication and Listening

  • Identify Dominant Communication Style
  • Sharpen Verbal and Non-Verbal Behaviors & Skills
  • Feedback and Questioning for Better Understanding
  • Interpersonal Needs Assessment

Address Change and Conflict

  • Assess personal Conflict Resolution Style
  • Interpretation and Application
  • Assertive Communication Script
  • Conflict Resolution Plan

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