Planning Information
The duration of this course is 2 Hours per Day.
Classes are priced from $475.00. See individual sessions for details.
Description
This workshop focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life.
At Completion
- Use knowledge of conflict dynamics to prevent disagreements from escalating, and conflicts from deepening
- Speak and listen intelligently in conflict situations to improve interpersonal and business outcomes
- Understand what motivates people’s difficult behavior to more skillfully contain it
Course Outline
Module 1: Understand the Cycle of Conflict and How to Change It
Causes of Conflict
- Values Conflict
- Responsive vs Resistant Way
- Separating Person from Behavior
Conflict Analysis
- Questions to Analyze Conflict
- Diagnose Conflict
- Resolution Checklist
Prepare to Respond to Conflict
- Turn Debate into Dialogue
- Listen, Inquire, Paraphrase, Recommend
- Conflict Resolution Plan
Module 2: Understand and Handle Difficult Behaviors
Ten Types of Difficult People
- Types & Descriptions
Diagnosing Difficult Behavior
- Self-assessment
- Identify Assertiveness & Motivational Objectives
- Dealing with Each Type
- Scenarios
To request private training or future dates, call 610-321-3500 or
Register your interest now
