Advanced Business Communication: Increase your Confidence in Challenging Situations

Planning Information

The duration of this course is 2 Hours per Day.
Classes are priced from $475.00. See individual sessions for details.


Description

Develop advanced skills in business communication, public speaking, and presentations in the workplace. Explore best practices to help you say what you want to say with less difficulty and more confidence, whether you are communicating one on one, via email, or in front of large, difficult audiences.


At Completion

  • Understand how communication really works, what interferes with it, and how to overcome it
  • Learn behaviors instrumental to having better conversations
  • Assess communication style to better diagnose and adapt to others’ styles
  • Choose the best channel for group communication

Course Outline

Module 1: Overcoming Communication Barriers

Explore Principles of Communication

  • Barriers to Effective Communication
  • Ten Ways to Have a Better Conversation
  • Communication Style Assessment
  • Relationship-Focused Styles
  • Task-Focused Styles
  • Application Tips for Communication Styles
  • Choose the Best Tools and Channels
  • Possible Communication Channels

Module 2: Master Influential Communication

Influence Peers, Managers, Subordinates, Stakeholders, and Customers

  • Listening Effectiveness
  • Non-Verbal Communication
  • Communicate Without Defensiveness
  • Confront Conflicts
  • Increase Your Impact with Email

Deliver Your Ideas More Powerfully

  • Message Organization
  • Presentation
  • Difficult Audiences

To request private training or future dates, call 610-321-3500 or
Register your interest now



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