Planning Information
The duration of this course is 2 Hours.
Classes are priced from $2,250.00. See individual sessions for details.
Description
Learn the what, why, and how behind creating a customer-centric culture. (Priced per workshop; maximum of twenty participants.)
As a standard, the 2-hour professional development workshop includes:
- A range of 1-3 skills learned
- 1-3 tools covered
- One group exercise
- Distributed Learning (pre/post work)
Available value-add supplements include:
- Job-Aid/Hand-Out
- Additional Post Work
- Workshop Summary with facilitator insights
- Access to workshop recording for up to 14 Days
A Masterclass includes all of the above plus:
- Industry Specific Experience
- Access to workshop recording for up to 30 Days (vs. 14)
- Small Group Work (three additional 60 minute role-play/deep dive sessions for small groups)
At Completion
- Learn how to understand customer needs and wants to deliver value and secure their engagement
- Gain skillful communication strategies to challenge into cooperative customers
Course Outline
What Customers Want and Why They Leave
- Value and WOW the Customer
- Why they leave
- Positive Memorable Guest Experience Model
Customer Assessment
- Needs vs. Wants
- Customer Engagement
Effective Listening and Questioning
- Listening and the Appearance of Listening
- Questioning
- 4 Kinds of QUestions
To request private training or future dates, call 610-321-3500 or
Register your interest now
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