Why ITIL4 and Why Now?

Planning Information

The duration of this course is 1 Hour.
Classes are priced from Free. See individual sessions for details.


ITIL, the most widely accepted approach to IT Service Management in the world, has been around since the 1980s. In response to the rapid pace of change that all organizations are currently facing, this comprehensive framework has evolved to ITIL 4. ITIL 4 re-shapes much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Course Outline

This webinar, presented by Joyce Parker and Donna Knapp and the ITSM Academy will focus on:

  • What ITIL is.
  • ITIL’s evolution.
  • Why ITIL 4?
  • A brief overview of the main components of ITIL 4.
  • How ITIL aligns with other frameworks, such as DevOps, Lean, Agile, and SRE.
  • How to transition to ITIL 4.
  • ITIL 4 Certification courses – which are for you?

To request private training or future dates, call 610-321-3500 or
Register your interest now

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