Effective Business Communications

Planning Information

The duration of this course is 1 Day.

Description

Especially when so many people are working remotely, crystal clear communication—solution-oriented and appropriate for purpose and audience—is critical to ensure project and personal success. Effective Business Communication provides participants with strategies and process-oriented techniques to enhance their communication effectiveness.

Materials

The Writing Center's manual, The Art of Business Communication

Course Outline

Through discussion, examples, and hands-on practice, participants explore how to:

  • See every communication situation as an opportunity.
  • Ensure communication is clear, sufficiently detailed, and collegial. Create controlled, precise communication that reflects the audience’s interests and concerns (hot buttons and pain/pinch points). Improve tone. Ensure wording is inclusive and bias-free.
  • Communicate with audiences with varying expertise and familiarity with the topic.
  • Draft documents, spontaneous ad hoc oral communication, and PowerPoint presentations efficiently and effectively. Use beginnings and endings as Power Positions. Organize information logically. Create flexible outlines and reusable templates.
  • Emphasize important information and increase readability/accessibility of key ideas.

Participants are invited to send samples of their on-the-job writing for confidential feedback 

This course is also available for private training. Please contact us at 610-321-3500 to learn more.
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