Customer Immersion Experience

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.

 

 

 

 

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Overview

Customer Immersion Experiences (CIE) are hands-on opportunities for business managers and directors to test-drive technology solutions to improve the efficiency and effectiveness of their teams. These unique and free sessions, led by Springhouse subject-matter experts, will allow you the time to explore the showcased solution and put you on the path to improve effectiveness. After the overview, a Solution Specialist can provide de­tails about integration, implementation, mentor­ing and in-depth training.

CIEs are open-enrollment events; registration is required. Springhouse can also schedule private engagements for clients with groups of five people or more. Call 610-321-3500 for details. 

(Topics and dates are subject to change if a scheduling conflict occurs, if a more compelling topic is selected, or if demand is low.) 

CIE Topic Descriptions 

ITIL®: Corporations deliver value to their customers directly through their services. In today's market these services are almost always IT enabled and the supporting technology is in a state of continuous iterative change. To ensure uninteruppted provision of optimal service, almost every company requires effective IT service Management. ITIL® is the most widely accepted approach to IT service management (ITSM). This event will provide a high level overview of ITIL and highlight how ITIL 4 (recently released) is addressing digital transformation, customer exeprience, value streams and embracing new ways of working such as Agile, DevOps, and Lean.

Microsoft Power BI: Power BI is a cloud-based business analytics tool that delivers insights to enable fast, informed decisions. Springhouse will introduce you to Power BI’s solutions for analyzing, strategizing and reporting data. View available Microsoft Power BI courses

RESERVE YOUR SEAT NOW $125 before October 1st - Scrum Day: Evolve your Agile mindset. Refine your Scrum practice. Engage in inspired discussions with nine certified Scrum experts including Dave West, Scrum.org CEO and Product Owner. Event takes place Thursday, November 14 from 8:30 AM to 5:00 PM at the Desmond Hotel in Malvern, PA. Seating is limited and purchase is required by November 7th. Contact your Springhouse account manager, email operations@springhouse.com, or call 610-321-3500.

Intended Audience

This event is ideal for business managers and directors looking to improve the efficiency and effectiveness of their teams.


At Completion

​Participants will have a minimum of one "ah-ha" moment and will leave with multiple concepts of how one or more Microsoft application or Microsoft service features can be applied to a business need or challenge.


Prerequisites

​There is no pre-requisite to participate in this workshop


Exams & Certifications

​There are no associated certifications


Materials

​There are no associated materials


Course Outline

This is a non-traditional learning engagement. Participants are encourage to discuss challenges, productivity pain points, and even personal point of frustration experienced throughout the workday.

 

 

Customer Immersion Experiencehttp://www.springhouse.com/course-catalog/O365CIECustomer Immersion Experience

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Microsoft Gold Partner

PMI R.E.P.

AXELOS Limited

The Microsoft Gold CPLS logo is a mark of Microsoft, Inc.

The PMI R.E.P. logo is a mark of the Project Management Institute, Inc.

ITIL® is a registered trade mark of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a registered trade mark of AXELOS Limited
Accredited course material is property of ITSM Academy.

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Springhouse Education & Consulting Services

Corporate HQ:Eagleview Corporate Park
707 Eagleview Boulevard
Suite 207
Exton, PA 19341

610-321-3500 - info@springhouse.com